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Privacy policy

What is this Privacy Policy for?

This privacy policy is for this website www.chateezcards.com and served by Silver Lined Horizons Ltd company and governs the privacy of its users who choose to use it. This privacy policy tells you what to expect when Chateez collects personal information.

How we use your information

Visitors to our website

When someone visits www.chateezcards.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

E-commerce

We use WooCommerce to facilitate our Chateez shop on www.chateezcards.com. We process all our orders using PayPal. Individuals who are not Registered Users of PayPal Services and Requests: If you not a registered user of the PayPal Services and purchase via our shop, PayPal will retain the information that the user of the PayPal Services submits, including, for example, email address, phone number and/or name. Although this particular information is stored for a certain period of time in compliance with applicable law, PayPal do not use it to market the non-registered person. Additionally, these persons have the same rights to access and correct information about themselves (assuming that their details were correct) as anyone else who uses the PayPal Services. For more information, please see https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

What will we do with the information you provide to us?

• All of the information you provide during the process will only be used for the purposes of processing your orders and any communication thereafter to fulfill the order.
• We will not share any of the information you provide during the process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
• We will delete your details, six months after purchase.

What information do we ask for, and why?

• We do not collect more information than we need to fulfill our stated purposes and will not retain it for longer than is necessary. Information generated through the order process us retained for 6 months following the closure of your order.

E-newsletter

We use a third-party provider, Mail Chimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies. For more information, please see https://mailchimp.com/legal/privacy/

Security and performance

Chateez uses a third-party service to help maintain the security and performance of the Chateez website. To deliver this service it processes the IP addresses of visitors to the Chateez website. SSL certificate.

People who contact us via social media

We use a third-party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations. For more information, please see https://hootsuite.com/en-gb/legal/privacy

People who email us

We use 1&1 as our webmail service. We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on the 3 April 2018.

How to contact us

If you want to request information about our privacy policy you can email us on info@chateezcards.com or call 07733 102182:

V.2.0 April 2018 Silver Lined Horizons Ltd. Company number 08229102 | Registered Offices: 125 Phyllis Ave, New Malden, Surrey, KT3 6LB